Return and Refund Policy

• We understand that purchasing certain products, such as electric foils, jetboards, requires careful consideration. Therefore, we strongly recommend that customers take a test ride or thoroughly evaluate their decision before making a purchase.

No Returns Once Activated or Used:

• Once a product is delivered, unpacked, activated, or used, it is no longer eligible for return.
• We enforce this policy to ensure the safety, integrity, and hygiene of our products.

Damaged or Defective Products:

• In the rare event that a product arrives damaged or defective, please contact us immediately.
• We will work with you to arrange for a replacement or refund, depending on the nature of the issue.

Cancellation Policy:

• Orders can be cancelled before the product is shipped. Once the product has been shipped, cancellations are not permitted.
• If you wish to cancel your order, please contact our customer service team as soon as possible.

Refunds:

• Refunds will be issued in the original form of payment.
• Please allow [X] business days for the refund to be processed and reflected in your account.

Contact Us:

• If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact us.
• We are here to assist you and ensure that you have a positive experience with Rodewave.